Terms of Service

Effective Date: February 27, 2026

These Terms of Service ("Terms") govern your use of services provided by Hawthorn Consulting, LLC ("Hawthorn," "we," "us," or "our"). By purchasing, accessing, or using any of our services, you agree to be bound by these Terms.

1. Services

Hawthorn provides managed IT services including, but not limited to: web hosting, email hosting, business phone (VoIP/PBX), desktop support, network monitoring, DNS management, PC backups, website design and management, and broadband consulting. Specific service details and pricing are agreed upon at the time of engagement.

2. Acceptable Use Policy

You agree to use our services only for lawful purposes. The following activities are strictly prohibited:

• Spam & Unsolicited Communications: Sending bulk unsolicited email, SMS, or other messages from or through our services.
• Malicious Activity: Distributing malware, viruses, ransomware, or any malicious software; conducting denial-of-service attacks; unauthorized access attempts against any system.
• Illegal Content: Hosting, distributing, or transmitting any content that is illegal under federal or state law, including but not limited to child exploitation material, content that facilitates illegal drug trafficking, or stolen intellectual property.
• Network Abuse: Port scanning, packet sniffing, IP spoofing, or any activity that disrupts or degrades the performance of our infrastructure or other customers' services.
• Fraud: Phishing, identity theft, financial fraud, or misrepresentation conducted through our services.
• Copyright Infringement: Hosting or distributing copyrighted material without authorization from the rights holder.
• Resource Abuse: Cryptocurrency mining, excessive resource consumption that impacts other customers, or using services in a manner inconsistent with their intended purpose.

3. Termination & Suspension

In such cases:

• We may suspend access to your services pending investigation.
• We may permanently terminate your account if the violation is confirmed.
• No refund will be issued for the current billing period in cases of termination for cause.
• We may cooperate with law enforcement if criminal activity is suspected.
• We will make reasonable efforts to notify you of the reason for suspension or termination, except where doing so would compromise an investigation or where immediate action is required to protect our infrastructure or other customers.

4. Termination by Customer

You may cancel your services at any time by contacting us at customerservice@hawthornconsulting.net. Services will remain active through the end of the current billing period. No refunds are provided for partial billing periods.

5. Payment

• Services are billed monthly unless otherwise agreed upon in writing.
• Payment is due upon receipt of invoice.
• Accounts past due by more than 30 days may be suspended until payment is received.
• We reserve the right to modify pricing with 30 days' written notice.

6. Data & Privacy

• We do not sell, share, or distribute your personal data to third parties.
• We retain backups of hosted data as part of our service, but you are responsible for maintaining your own backups.
• Upon termination, we will retain your data for 30 days to allow retrieval, after which it may be permanently deleted.
• We may access your account data only as necessary to provide services, troubleshoot issues, or comply with legal obligations.

7. Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, upstream provider failures, or cyberattacks.

8. Limitation of Liability

To the maximum extent permitted by law, Hawthorn's total liability for any claim arising from or related to our services shall not exceed the total amount paid by you to Hawthorn in the three (3) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of data, revenue, or business opportunity.

9. Indemnification

You agree to indemnify and hold harmless Hawthorn, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services or violation of these Terms.

10. Modifications

We may update these Terms at any time. Material changes will be communicated via email or posted on our website. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Oklahoma. Any disputes arising from these Terms shall be resolved in the courts of Payne County, Oklahoma.

12. Contact

If you have questions about these Terms, contact us at:

Hawthorn Consulting, LLC
Email: customerservice@hawthornconsulting.net
Web: hawthornconsulting.net

← Back to Home